Member Experience Specialist - Front Desk

Talentify; Cedar Park (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card Membership

EAP

Paid Time Off

Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking friendly front desk team players to deliver outstanding member experiences and keep the club spotless.

Starting at the front desk, you will check in members, conduct tours, assist sign-ups, and handle account updates while upholding safety and cleanliness standards. Growth opportunities lead to GM, Regional Manager, and beyond as the company expands.

Qualifications

• High School diploma/GED required.
• Customer service background preferred.
• Punctuality and reliability are a must.

Responsibilities

• Provide an exceptional customer service experience.
• Responsibilities include:
• Check members into the system.
• Take prospective members on tours and assist with sign-up process.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns promptly and professionally.
• Maintain detailed cleaning in all areas of the facility.

Skills

Exceptional customer service

Punctuality

Reliability

Diplomacy

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking friendly front desk team players to deliver outstanding member experiences and keep the club spotless.

Starting at the front desk, you will check in members, conduct tours, assist sign-ups, and handle account updates while upholding safety and cleanliness standards. Growth opportunities lead to GM, Regional Manager, and beyond as the company expands.