Member Experience Specialist (Front Desk)

Planet Fitness; Duncanville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Black Card Membership

EAP (counseling resources)

Paid Time Off (PTO)

Health Insurance Benefits

MyFlexPay

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a front desk team member to create a welcoming, professional member experience and maintain a clean, safe environment.

You will check members in, guide tours for prospective members, assist with sign-ups, and keep member information up to date while addressing questions promptly. Career growth from frontline roles to management is available.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Excellent customer service and interpersonal skills.
• Reliable and punctual with a professional appearance.

Responsibilities

• Check members in using the club system.
• Give tours to prospective members and assist with sign-up.
• Update member information and handle account changes.
• Address member questions promptly and professionally; escalate when needed.
• Maintain cleanliness and safety throughout the facility.

Skills

Customer service

Positive attitude

Diplomacy

Punctuality

Education

High School diploma or GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a front desk team member to create a welcoming, professional member experience and maintain a clean, safe environment.

You will check members in, guide tours for prospective members, assist with sign-ups, and keep member information up to date while addressing questions promptly. Career growth from frontline roles to management is available.