Member Services & Front Desk Specialist

Planet Fitness; Duncanville (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance Benefits

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is seeking team players to deliver exceptional customer service and maintain a pristine facility. The role centers on front desk interactions, member tours, sign-ups, account updates, and consistent cleanliness across the club.

Salary progression starts at $42k for GM, with opportunities to grow to $60k as Regional Manager and beyond $100k as Regional Director overseeing multiple locations.

Qualifications

• Front desk/customer service experience preferred.
• Must be 18+ and have a HS diploma/GED.
• Physical duties include standing/walking and occasionally lifting up to 50 lbs.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Assist with updates to member accounts.
• Respond to member questions and elevate to management as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Professionalism

Punctuality

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is seeking team players to deliver exceptional customer service and maintain a pristine facility. The role centers on front desk interactions, member tours, sign-ups, account updates, and consistent cleanliness across the club.

Salary progression starts at $42k for GM, with opportunities to grow to $60k as Regional Manager and beyond $100k as Regional Director overseeing multiple locations.