Member Experience Specialist

Planet Fitness; Owasso (OK); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Wellness resources

Company parties

Flexible schedule

Free food & snacks

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking team players to provide top-tier customer service at the front desk. You will check members in, lead tours for prospective members, and assist with new account sign-ups, while ensuring clean facilities and a positive member experience.

With growth across multiple markets, team members can advance from front desk roles toward management positions.

Qualifications

• Provide an exceptional customer service experience.
• Check members into the system and assist with new account sign-up.
• Take prospective members on tours and help with sign-up processes.
• Facilitate updates to members' accounts.
• Respond to member questions professionally and elevate to management as needed.
• Maintain cleanliness and ensure a welcoming environment with strong member service.

Responsibilities

• Provide exceptional customer service at the front desk.
• Check members in and assist with new sign-ups.
• Give tours to prospective members and help with account setup.
• Update member information in the system.
• Address member questions and escalate when necessary.
• Maintain clean facilities and create a positive member experience.

Skills

Customer service

Tours

Account sign-up

Punctuality

Reliability

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking team players to provide top-tier customer service at the front desk. You will check members in, lead tours for prospective members, and assist with new account sign-ups, while ensuring clean facilities and a positive member experience.

With growth across multiple markets, team members can advance from front desk roles toward management positions.