Front Desk Member Experience Specialist - Free Gym Membership

Planet Fitness; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP

PTO & Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX with 90+ clubs, is seeking a front desk team member to deliver exceptional member experiences. You will check members in, guide tours for new sign-ups, and assist with account updates while maintaining a clean, safe facility.

The role emphasizes strong customer service, reliability, and professional communication, with opportunities for growth as the club expands across Texas and beyond.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Communication

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX with 90+ clubs, is seeking a front desk team member to deliver exceptional member experiences. You will check members in, guide tours for new sign-ups, and assist with account updates while maintaining a clean, safe facility.

The role emphasizes strong customer service, reliability, and professional communication, with opportunities for growth as the club expands across Texas and beyond.