Front Desk Member Services Pro | Growth & Benefits

Planet Fitness; Waco (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free PF Black Card Membership

Paid Time Off

Paid Parental Leave

Health Insurance Benefits

Employee Assistance Program (EAP)

MyFlexPay

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is seeking motivated front desk team players to deliver a positive member experience. You will handle member check-ins, tours for prospective members, and quick help with sign-ups while maintaining a clean, welcoming club environment.

We emphasize safety protocols, professional conduct, and reliability. All benefits support a strong team culture, and growth opportunities exist as the company expands across markets.

Qualifications

• Provide an exceptional customer service experience.
• Check members into the system and sign up new accounts.
• Must be 18+ years old; ability to lift up to 50 lbs.

Responsibilities

• Check members into the system and assist with new account sign-ups.
• Take tours for prospective members and assist with sign-ups.
• Maintain facility cleanliness and equipment safety.
• Provide exceptional customer service and professionalism at all times.

Skills

Customer service

Punctuality

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is seeking motivated front desk team players to deliver a positive member experience. You will handle member check-ins, tours for prospective members, and quick help with sign-ups while maintaining a clean, welcoming club environment.

We emphasize safety protocols, professional conduct, and reliability. All benefits support a strong team culture, and growth opportunities exist as the company expands across markets.