Member Experience Specialist (Front Desk)

Excel Fitness; Duncanville (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card

EAP access

Paid Time Off

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing, seeks a front desk team member to deliver exceptional member experiences through friendly service and pristine facilities.

Starting at the front desk, you will check in members, show tours, assist sign-ups, update accounts, and uphold safety and cleaning standards while supporting a positive team environment. Growth opportunities exist as the company expands and promotes from within.

Qualifications

• Exceptional customer service skills; interact in a positive and professional way with members and co-workers.
• Must be 18 years of age or older; High School diploma/GED equivalent required.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to member accounts.
• Respond to member questions and concerns and escalate as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for the business day and create a bank deposit for next day.

Skills

Customer service

Positive attitude

Punctuality

Communication skills

Education

High School diploma or GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing, seeks a front desk team member to deliver exceptional member experiences through friendly service and pristine facilities.

Starting at the front desk, you will check in members, show tours, assist sign-ups, update accounts, and uphold safety and cleaning standards while supporting a positive team environment. Growth opportunities exist as the company expands and promotes from within.