Weekend Member Services Pro — Front Desk & Guest Experience

Planet Fitness; Springboro (IN); On-site; USD 14,000 - 18,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness is seeking a Part-Time Member Services Representative for weekend and morning shifts. You will provide a superior customer service experience to members, guests and prospective members, ensuring a welcoming, judgement-free environment.

Responsibilities include greeting and assisting guests, handling phone calls, checking in members, signing up new members, processing POS transactions, and addressing billing questions while maintaining front desk cleanliness and organization.

Qualifications

• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Prior Customer Service experience preferred
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Responsibilities

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point to sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Skills

Customer service

Bilingual English/Spanish encouraged

Punctuality and reliability

Upbeat, positive attitude

CPR/AED Certification

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness is seeking a Part-Time Member Services Representative for weekend and morning shifts. You will provide a superior customer service experience to members, guests and prospective members, ensuring a welcoming, judgement-free environment.

Responsibilities include greeting and assisting guests, handling phone calls, checking in members, signing up new members, processing POS transactions, and addressing billing questions while maintaining front desk cleanliness and organization.