Weekend Gym Member Services Specialist

PF Management Group; Laramie (WY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Premium Gym Membership

Free uniforms

Opportunity for advancement

Training & development

Job summary

PF Management Group is seeking a Weekend Member Services Representative to join Planet Fitness. You will provide a superior level of customer service to members and guests, assist with sign-ups, answer inquiries, and support smooth front desk operations to ensure a welcoming, Judgement Free environment.

You will handle check-ins, POS transactions, and member communications while keeping the lobby tidy and well-maintained.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Skills

Customer service

Basic computer skills

Punctuality

Positive attitude

Strong communication

Active listening

Diplomacy

Reliability

Education

High School diploma/GED

Tools

POS system

Job description

PF Management Group is seeking a Weekend Member Services Representative to join Planet Fitness. You will provide a superior level of customer service to members and guests, assist with sign-ups, answer inquiries, and support smooth front desk operations to ensure a welcoming, Judgement Free environment.

You will handle check-ins, POS transactions, and member communications while keeping the lobby tidy and well-maintained.