Weekend Member Experience Associate (Part-Time)

Midwest Fitness Partners; Lexington (KY); On-site; USD 16,531 - 22,041; Part time

Job summary

Planet Fitness is seeking a Part-Time Member Services Representative for weekend shifts (Saturday and Sunday, 2pm-10pm or 3pm-11pm). The role focuses on delivering a superior member experience by greeting members, handling sign-ins, tours, and basic account updates while upholding a clean, welcoming club environment.

Ideal candidates bring customer service experience, a positive attitude, and reliable punctuality.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Strong interpersonal skills and ability to engage with members and coworkers.
• Diplomacy in interactions with others.

Responsibilities

• Greet members, prospective members and guests; provide exceptional service.
• Handle front desk activities: answer phones, check members in, assist with sign-ups, tours.
• Facilitate updates to member accounts.
• Respond promptly to questions and concerns; escalate as needed to management.
• Maintain club cleanliness and neatness.

Skills

Customer service

Excellent communication

Punctuality and reliability

Positive attitude

Active listening

Empathy and problem solving

Diplomacy

Weekend availability

Education

High School diploma/GED

CPR certification

Tools

Computer literacy

Job description

Planet Fitness is seeking a Part-Time Member Services Representative for weekend shifts (Saturday and Sunday, 2pm-10pm or 3pm-11pm). The role focuses on delivering a superior member experience by greeting members, handling sign-ins, tours, and basic account updates while upholding a clean, welcoming club environment.

Ideal candidates bring customer service experience, a positive attitude, and reliable punctuality.