Weekend Member Experience Specialist

Planet Fitness; Gibbstown (NJ); On-site; USD 17,000 - 25,000; Part time

Job summary

The Planet Fitness Member Services Representative will create a positive member experience by delivering a superior level of customer service to members, prospective members and guests. You will greet, assist, sign up new members, give tours, and handle front desk tasks with a friendly, professional approach.

You will also update member accounts, respond to questions promptly, and help maintain a clean club environment, contributing to a welcoming community focused on fitness and health.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service; interact with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and appropriate language.
• High School diploma/GED equivalent.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns; escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Positive attitude

Strong listening

Diplomacy

Problem solving

Fitness passion

Education

High School diploma or GED

Job description

The Planet Fitness Member Services Representative will create a positive member experience by delivering a superior level of customer service to members, prospective members and guests. You will greet, assist, sign up new members, give tours, and handle front desk tasks with a friendly, professional approach.

You will also update member accounts, respond to questions promptly, and help maintain a clean club environment, contributing to a welcoming community focused on fitness and health.