Weekend Gym Member Experience Specialist

Planet Fitness - TG3E/CM3; Pennsylvania; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

401(K) and Roth plans

Employee discounts

Job summary

Planet Fitness is seeking a Member Services Representative to greet members and guests, answer questions, and process memberships at the front desk. You will promote current specials and upgrades, provide excellent customer service, and help maintain a clean, welcoming club environment.

This role requires on-site work, strong communication, and a positive, solutions-oriented attitude. You will assist with tours, sign-ups, billing inquiries, and account changes while contributing to a friendly,

Qualifications

• Experience delivering friendly, professional service to members and guests.
• Ability to explain membership options and upgrades clearly.
• Ability to handle inquiries, billing questions, and account changes.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with tours, sign-ups, and information on promotions (e.g., Black Card).
• Process new memberships, cancellations, and payments accurately.
• Maintain club cleanliness and assist with front desk operations.
• Answer phones professionally and resolve questions or escalate to management as needed.

Skills

Customer service

Membership sales

Communication

Team player

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to greet members and guests, answer questions, and process memberships at the front desk. You will promote current specials and upgrades, provide excellent customer service, and help maintain a clean, welcoming club environment.

This role requires on-site work, strong communication, and a positive, solutions-oriented attitude. You will assist with tours, sign-ups, billing inquiries, and account changes while contributing to a friendly,