Member Experience Specialist - Front Desk & Tours

Planet Fitness; East Orange (NJ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

You will greet guests, handle front desk tasks, assist with sign-ups, tours, and account updates, and maintain a clean, welcoming club atmosphere. This role emphasizes upbeat service and effective communication.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Authorized to work in the United States.
• Ability to stand/walk during shift.
• Ability to occasionally lift up to 50 lbs.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones, check-ins, new member sign-up, and tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns and escalate to Assistant Manager or Manager as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Excellent communication

Positive attitude

Active listening

Diplomacy

Punctuality

Education

High School diploma or GED

Tools

Basic computer proficiency

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

You will greet guests, handle front desk tasks, assist with sign-ups, tours, and account updates, and maintain a clean, welcoming club atmosphere. This role emphasizes upbeat service and effective communication.