Weekend Healthcare Referral Coordinator

Well Care Health; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Well Care Health is seeking a Sales Support Specialist to manage referral portals and support regional coverage. You will monitor incoming referrals, validate SOC/ROC packets, and coordinate timely handoffs while ensuring accuracy, confidentiality, and HIPAA compliance.

You will work with Account Executives, Clinical Intake, and branch leadership to maintain consistent regional performance. The role requires organizing referral data, tracking documentation, and supporting home health to hospice

Qualifications

• High School Diploma or equivalent; secondary education preferred.
• Two years of computer experience, preferably in healthcare.
• Experience in customer service, referral intake, portal management, or medical insurance verification preferred.
• Strong written and spoken communication and interpersonal skills.

Responsibilities

• Monitors assigned referral portals and reviews referrals for the designated branch or region.
• Applies clinical, capacity, payer, service area, and operational criteria to accept, decline, or escalate referrals.
• Retrieves, reviews, and validates SOC and ROC packets including demographics, insurance, and physician information.
• Completes referral handoffs through the Mosai platform and designated channels per procedures.
• Tracks referral disposition, missing documentation, escalations, and outstanding requirements to completion.
• Supports home health and hospice referral coordination and identifies non-billable discharge possibilities.
• Maintains confidentiality and complies with HIPAA and Well Care policies.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

EMR systems

Referral portals

Job description

Well Care Health is seeking a Sales Support Specialist to manage referral portals and support regional coverage. You will monitor incoming referrals, validate SOC/ROC packets, and coordinate timely handoffs while ensuring accuracy, confidentiality, and HIPAA compliance.

You will work with Account Executives, Clinical Intake, and branch leadership to maintain consistent regional performance. The role requires organizing referral data, tracking documentation, and supporting home health to hospice