Weekend Referral Operations Specialist

Well Care Health; North Carolina; On-site; USD 25,000 - 39,000; Part time

Job summary

Well Care Health is seeking a Weekend Sales Support Specialist to manage regional referral portals, validate SOC/ROC packets, and coordinate timely referrals. You will work with Account Executives, Clinical Intake, and branch leadership to ensure accurate documentation and continuity of care.

The role emphasizes fast, accurate referral processing, adherence to HIPAA, and effective communication with care teams for weekend support across Advance/Charlotte, NC regions.

Qualifications

• Requires a High School Diploma or equivalent.
• Two years of computer experience, preferably in healthcare.
• Excellent communication and customer-service skills.

Responsibilities

• Monitor referral portals and review incoming referrals for designated branches/regions.
• Apply clinical, capacity, payer, service-area, and operational criteria to accept/decline/escalate referrals within 15 minutes.
• Retrieve and validate SOC/ROC packets and related documentation.
• Complete referral handoffs and track disposition and missing items through completion.
• Support coordination of Home Health and Hospice referrals and ensure HIPAA compliance.

Skills

Interpersonal communication

Customer service

Written and verbal communication

Team collaboration

Education

High School Diploma

Tools

Microsoft Office

Microsoft Teams

Electronic Medical Records

Referral portals

Job description

Well Care Health is seeking a Weekend Sales Support Specialist to manage regional referral portals, validate SOC/ROC packets, and coordinate timely referrals. You will work with Account Executives, Clinical Intake, and branch leadership to ensure accurate documentation and continuity of care.

The role emphasizes fast, accurate referral processing, adherence to HIPAA, and effective communication with care teams for weekend support across Advance/Charlotte, NC regions.