Weekend Referral Coordinator – Health Care Intake

Well Care Home Health, Inc.; Wilmington (DE); On-site; USD 45,000 - 60,000; Full time

Job summary

Well Care Health is seeking an experienced Referral Coordinator to manage incoming referrals, verify demographic and insurance information, and ensure timely handoffs to clinical teams. The role requires strong attention to detail, excellent communication, and adherence to HIPAA policies.

You will monitor portals, apply standard criteria for acceptance, maintain documentation, and coordinate with Home Health and Hospice colleagues to support seamless patient care across regions.

Qualifications

• Education: High School Diploma or equivalent; secondary education preferred.
• Licensure/certification not required.
• Experience: At least two years of computer experience, preferably in healthcare; customer service/referral intake experience preferred.

Responsibilities

• Monitors assigned referral portals and reviews incoming referrals for designated branches or regions.
• Applies standardized clinical, capacity, payer, service-area, and operational criteria to accept, decline, or elevate referrals within 15 minutes.
• Retrieves, validates, and communicates referral information (SOC/ROC) including demographics, insurance, physician, orders, and face-to-face documentation.
• Completes referral handoffs through the Mosai platform and designated channels.
• Tracks referral disposition, missing documentation, escalations, and outstanding requirements through completion.
• Supports Home Health and Hospice referral coordination including identification of potential non-billable discharges.
• Maintains performance standards, customer service, confidentiality, and HIPAA compliance.

Skills

Referral intake

Customer service

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

EMR systems

Referral portals

Job description

Well Care Health is seeking an experienced Referral Coordinator to manage incoming referrals, verify demographic and insurance information, and ensure timely handoffs to clinical teams. The role requires strong attention to detail, excellent communication, and adherence to HIPAA policies.

You will monitor portals, apply standard criteria for acceptance, maintain documentation, and coordinate with Home Health and Hospice colleagues to support seamless patient care across regions.