Regional Referral Coordination Specialist

Well Care Health; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Well Care Health is seeking a Sales Support Specialist to manage regional referral portals and support timely referral decisions across assigned branches.

The role emphasizes accurate documentation, SOC/ROC validation, and coordination of handoffs while upholding HIPAA and confidentiality standards. Collaboration with Account Executives, Clinical Intake, and managers ensures consistent performance.

Qualifications

• Minimum of two years in healthcare-related administrative work.
• Strong written and verbal communication skills.
• Experience with referral intake and portal management preferred.

Responsibilities

• Monitor referral portals and review incoming referrals for designated regions.
• Validate SOC/ROC packets and required documentation.
• Coordinate referral handoffs and track missing information.
• Support data quality and timely referral documentation.
• Collaborate with Account Executives, Clinical Intake, and branch leadership.

Skills

Communication

Customer service

Coordination

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Electronic Medical Records

Referral portals

Job description

Well Care Health is seeking a Sales Support Specialist to manage regional referral portals and support timely referral decisions across assigned branches.

The role emphasizes accurate documentation, SOC/ROC validation, and coordination of handoffs while upholding HIPAA and confidentiality standards. Collaboration with Account Executives, Clinical Intake, and managers ensures consistent performance.