Weekend Referral Coordination Specialist

Well Care Health; Advance (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Well Care Health is seeking a Sales Support Specialist to coordinate regional referral workflows, monitor incoming referrals, and ensure timely handoffs across branches. You will work with Account Executives, Clinical Intake, and branch leadership to support accurate documentation and compliant processes.

The role emphasizes collaboration, confidentiality, and customer service, with responsibilities spanning SOC/ROC validation, portal management, and adherence to HIPAA and Well Care policies,

Qualifications

• Education and experience in healthcare settings.
• Experience in customer service, physician relations, referral intake, portal management, or medical insurance verification preferred.
• Must be able to write, read, speak clearly and operate standard office equipment.

Responsibilities

• Monitors assigned referral portals and reviews referrals for designated branch/region.
• Retrieves, reviews, and validates SOC and ROC packets with demographics, insurance, physician, orders, and documentation.
• Uploads SOC/ROC packets to Mosai platform and communicates missing information promptly.
• Tracks referral disposition and coordination through completion.
• Supports Home Health and Hospice referral coordination and identifies non-billable discharge opportunities.
• Maintains confidentiality and complies with HIPAA and Well Care policies.

Skills

Customer service

Physician relations

Referral intake

Portal management

Medical insurance verification

Computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Electronic Medical Records

Job description

Well Care Health is seeking a Sales Support Specialist to coordinate regional referral workflows, monitor incoming referrals, and ensure timely handoffs across branches. You will work with Account Executives, Clinical Intake, and branch leadership to support accurate documentation and compliant processes.

The role emphasizes collaboration, confidentiality, and customer service, with responsibilities spanning SOC/ROC validation, portal management, and adherence to HIPAA and Well Care policies,