Weekend Referral Coordinator - Healthcare Intake

Well Care Health; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Well Care Health is seeking a Sales Support Specialist to manage regional portal coverage and referral-management for designated branches. You will review referrals, validate SOC/ROC packets, and coordinate handoffs while maintaining documentation accuracy and HIPAA compliance.

Collaboration with Account Executives, Clinical Intake, Clinical Managers, and branch leadership is essential to ensure timely referral decisions and consistent performance across regions.

Qualifications

• High School Diploma or equivalent required; secondary education preferred.
• Two years of computer experience, preferably in healthcare.
• Strong communication and customer-service skills.
• Experience with referral intake, portal management, or medical insurance verification preferred.

Responsibilities

• Monitor assigned referral portals and review incoming referrals promptly.
• Apply standardized criteria to accept, decline, or escalate referrals within 15 minutes.
• Retrieve, review, and validate SOC and ROC referral packets with required documentation.
• Upload SOC and ROC packets to Mosai platform and designated channels.
• Track referral disposition and missing documentation through completion.
• Support hospice/referral coordination and ensure timely handoffs and communication.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Secondary education preferred

Tools

Microsoft Office

Microsoft Teams

Electronic Medical Records

Referral portals

Healthcare technology

Job description

Well Care Health is seeking a Sales Support Specialist to manage regional portal coverage and referral-management for designated branches. You will review referrals, validate SOC/ROC packets, and coordinate handoffs while maintaining documentation accuracy and HIPAA compliance.

Collaboration with Account Executives, Clinical Intake, Clinical Managers, and branch leadership is essential to ensure timely referral decisions and consistent performance across regions.