Weekend Referral Coordinator — Healthcare Intake & Support

Well Care Health; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Well Care Health in Raleigh, NC seeks a Sales Support Specialist to manage regional referral coverage and coordination. You will monitor referrals, validate SOC/ROC packets, and ensure timely handoffs across branches and teams.

The role emphasizes accuracy, HIPAA compliance, and strong communication with Account Executives and Clinical Managers. You will retrieve and validate packets, update MOSAI, escalate when needed, and maintain documentation to support consistent regional performance.

Qualifications

• High School Diploma or equivalent; secondary education preferred.
• Two years of computer experience, preferably in healthcare.
• Experience in customer service, physician relations, referral intake, or portal management preferred.
• Excellent communication and patient/customer-service skills; HIPAA awareness.

Responsibilities

• Monitors assigned referral portals and promptly reviews referrals for the designated branch or region.
• Applies established clinical, capacity, payer, service-area, and operational criteria to accept, decline, or escalate referrals within 15 minutes.
• Retrieves, reviews, and validates SOC and ROC referral packets including demographics, insurance, and physician information.
• Uploads SOC packets to Mosai and ROC packets to the Portal Branch Teams channel; tags Clinical Manager for ROC referrals.
• Tracks referral disposition, missing documentation, escalations, and outstanding requirements through completion.
• Maintains confidentiality and complies with HIPAA and Well Care policies; supports referral coordination with Hospice teams.

Skills

Communication

Customer service

Problem solving

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Microsoft Teams

EMR systems

Referral portals

Job description

Well Care Health in Raleigh, NC seeks a Sales Support Specialist to manage regional referral coverage and coordination. You will monitor referrals, validate SOC/ROC packets, and ensure timely handoffs across branches and teams.

The role emphasizes accuracy, HIPAA compliance, and strong communication with Account Executives and Clinical Managers. You will retrieve and validate packets, update MOSAI, escalate when needed, and maintain documentation to support consistent regional performance.