Healthcare Referral Coordination Specialist

Well Care Health; Wilmington (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Well Care Health in Wilmington, NC is seeking a Sales Support Specialist to manage regional referral portals, monitor inbound referrals, and coordinate SOC/ROC documentation to support timely decisions.

You will collaborate with Account Executives, Clinical Intake, and branch leadership to ensure accurate records, timely handoffs, and consistent performance across branches while maintaining HIPAA compliance and strong patient confidentiality.

Qualifications

• Education: High School Diploma or equivalent. Secondary education preferred.
• Must have strong communication and customer-service skills.
• Experience in healthcare referral intake or portal management is a plus.

Responsibilities

• Monitors referral portals and reviews referrals for designated branches/regions.
• Applies standard clinical, capacity, payer, service-area, and operational criteria to accept/decline referrals.
• Retrieves, reviews, and validates SOC and ROC packets including demographics, insurance, physician, and documentation.
• Completes referral handoffs via Mosai platform and designated channels per procedures.
• Tracks referral disposition, missing documentation, escalations, and outstanding requirements.
• Supports Home Health and Hospice referral coordination and potential non-billable discharges.
• Maintains performance standards and HIPAA/compliance with Well Care policies.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Electronic Medical Records (EMR)

Referral portals

Job description

Well Care Health in Wilmington, NC is seeking a Sales Support Specialist to manage regional referral portals, monitor inbound referrals, and coordinate SOC/ROC documentation to support timely decisions.

You will collaborate with Account Executives, Clinical Intake, and branch leadership to ensure accurate records, timely handoffs, and consistent performance across branches while maintaining HIPAA compliance and strong patient confidentiality.