Regional Referral Coordination Specialist

Well Care Health; Wilmington (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Well Care Health is seeking a Sales Support Specialist to monitor referral portals and coordinate with Account Executives, Clinical Intake, and branch leadership. You will validate SOC/ROC packets, ensure timely handoffs, and track documentation completeness across regions.

The role emphasizes adherence to HIPAA, confidentiality, and Well Care policies while supporting Home Health and Hospice referral activities and maintaining efficient referral workflows.

Qualifications

• High School Diploma or equivalent; secondary education preferred.
• Experience: at least two years of computer experience, preferably in healthcare.
• Familiarity with Microsoft Office, Teams, EMR, referral portals, and healthcare technology.

Responsibilities

• Monitor assigned referral portals and review referrals promptly for the designated branch or region.
• Apply standardized criteria to accept, decline, or escalate referrals.
• Retrieve, review, and validate SOC/ROC packets including demographics and insurance information.
• Complete referral handoffs through Mosai platform and designated channels.
• Track referral disposition and missing documentation through completion.
• Support Home Health and Hospice referral coordination and identify non-billable discharges.

Skills

Communication skills

Customer service

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Electronic Medical Records

Referral portals

Healthcare technology

Job description

Well Care Health is seeking a Sales Support Specialist to monitor referral portals and coordinate with Account Executives, Clinical Intake, and branch leadership. You will validate SOC/ROC packets, ensure timely handoffs, and track documentation completeness across regions.

The role emphasizes adherence to HIPAA, confidentiality, and Well Care policies while supporting Home Health and Hospice referral activities and maintaining efficient referral workflows.