Regional Referral Coordinator - Healthcare Support

Well Care Health; Advance (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Well Care Health is seeking a Sales Support Specialist to manage regional referral portals and support timely referral decisions. You will validate SOC/ROC packets, coordinate handoffs, and track documentation to ensure continuity of care across branches.

Hired professionals will work with Account Executives, Clinical Intake, and branch leadership to maintain high service levels and compliance with Well Care policies. Strong communication and healthcare familiarity are desired.

Qualifications

• Education: High School Diploma or equivalent.
• At least two years of computer experience, preferably in healthcare.
• Prior experience in customer service, referral intake, portal management, or medical insurance verification is preferred.
• Strong communication and interpersonal skills; ability to work with diverse teams and stakeholders.

Responsibilities

• Monitors assigned referral portals and promptly reviews incoming referrals for designated branches or regions.
• Applies standardized clinical, capacity, payer, service area, and operational criteria to accept, decline, or escalate referrals.
• Retrieves, reviews, and validates SOC and ROC referral packets, including demographics, insurance, physician information, orders, and documentation.
• Completes referral handoffs through Mosai platform and channels per procedures.
• Tracks referral disposition, missing documentation, escalations, and outstanding requirements through completion.
• Supports referral coordination across Home Health and Hospice and identifies non-billable discharge opportunities.
• Maintains confidentiality and complies with HIPAA and Well Care policies.

Skills

Communication skills

Team collaboration

Problem solving

Customer service

Education

High School Diploma

Tools

Microsoft Office

Microsoft Teams

EMR systems

Referral portals

Job description

Well Care Health is seeking a Sales Support Specialist to manage regional referral portals and support timely referral decisions. You will validate SOC/ROC packets, coordinate handoffs, and track documentation to ensure continuity of care across branches.

Hired professionals will work with Account Executives, Clinical Intake, and branch leadership to maintain high service levels and compliance with Well Care policies. Strong communication and healthcare familiarity are desired.