Weekend Front Desk Concierge — Five-Star Service

FirstService Residential; Santa Ana (CA); On-site; USD 30,000 - 32,000; Part time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Paid holidays

Pet insurance

Job summary

FirstService Residential is seeking a part-time Front Desk / Concierge (Weekends Only) to support the General Manager and Resident Relations Supervisor. The role focuses on delivering Five-Star service, managing logbooks, answering phones, and coordinating resident needs with a friendly, professional demeanor.

Responsibilities include handling packages, access control, and daily administrative tasks while maintaining a clean lobby and welcoming environment for residents and visitors.

Qualifications

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Strong general math skills.

Responsibilities

• Identifies and clarifies residents' expressed and unexpressed needs, answers questions and gives direction and instructions in a professional manner.
• Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
• Takes, records and relays messages accurately, completely and legibly.
• Documents all pertinent information in resident logbook(s) throughout their shift.
• Responsible for all package distribution for the property and logs into Connect when received and signed for when picked up.

Skills

English proficiency

Second language

Math skills

Education

High school diploma

College courses in business/hospitality

Job description

FirstService Residential is seeking a part-time Front Desk / Concierge (Weekends Only) to support the General Manager and Resident Relations Supervisor. The role focuses on delivering Five-Star service, managing logbooks, answering phones, and coordinating resident needs with a friendly, professional demeanor.

Responsibilities include handling packages, access control, and daily administrative tasks while maintaining a clean lobby and welcoming environment for residents and visitors.