Residential Front Desk Concierge

FirstService Residential; Minneapolis (MN); On-site; USD 22,000 - 31,000; Full time

Job summary

FirstService Residential is seeking a Desk Attendant to greet residents and guests at the front desk, manage deliveries, answer inquiries, and coordinate with building staff. The role emphasizes courteous, professional communication and a reliable attendance record.

You will maintain building knowledge, handle parcel input, monitor security, and support daily operations while upholding the company’s service standards.

Qualifications

• Experience in customer service is required.
• Ability to maintain professional demeanor and communicate clearly.
• Strong attendance, punctuality and reliability are essential.
• Familiarity with basic office software is preferred.

Responsibilities

• Maintain an active front-desk presence and provide excellent customer service to residents, guests, vendors, and contractors.
• Log all hours, events, and relevant information during shifts; follow safety procedures.
• Monitor security and report rule violations; coordinate with Supervisors and Community Manager as needed.
• Adhere to Standard Operating Procedures and protect Association Rules and Regulations.
• Input parcel and delivery information in the onsite system and use Connect database for building details.
• Support operations and participate in meetings or work groups as required.
• Assist with special projects and maintain a positive, proactive environment.

Skills

Customer service

Communication

Punctuality

Professional demeanor

Multi-tasking

Education

High School Diploma

Associate or Bachelor's degree (Preferred)

Tools

Excel

Outlook

Word

Job description

FirstService Residential is seeking a Desk Attendant to greet residents and guests at the front desk, manage deliveries, answer inquiries, and coordinate with building staff. The role emphasizes courteous, professional communication and a reliable attendance record.

You will maintain building knowledge, handle parcel input, monitor security, and support daily operations while upholding the company’s service standards.