Luxury Front Desk Concierge & Guest Services

FirstService Residential; Malibu (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision plans (FT/

Part time 20+ hours qualify for dental

401K match

Vacation, sick leave, company holidays

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

HSA

FSA

Job summary

FirstService Residential is hiring a Front Desk Associate to support front desk operations at a luxury mid-rise condominium. You will greet residents, check in guests, manage access, and provide concierge services while maintaining daily records and ensuring security.

The role requires strong communication, customer service, and administrative skills. Candidates must be able to work extended hours, weekends, and overtime as needed in a premium property environment.

Qualifications

• High school diploma or equivalent required.
• Must possess strong customer service background.
• Excellent customer service and communication skills required.
• Professional demeanor and neat appearance expected.

Responsibilities

• Provides a warm welcome to residents and guests.
• Registers guests or vendors in BuildingLink.
• Announces guests to residents for access.
• Directs guests to residents’ units and answers inquiries.
• Responds to resident requests professionally and promptly.
• Monitors building access and camera system.
• Maintains daily logs and resident records in systems.
• Performs general concierge tasks (reservations, directions, printing).
• Supports safety procedures and maintains a secure environment.
• Attends designated meetings as requested by management.
• Leads and coaches concierge team members as assigned.

Skills

Customer service

Communication

Time management

Professional demeanor

MS Office

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

FirstService Residential is hiring a Front Desk Associate to support front desk operations at a luxury mid-rise condominium. You will greet residents, check in guests, manage access, and provide concierge services while maintaining daily records and ensuring security.

The role requires strong communication, customer service, and administrative skills. Candidates must be able to work extended hours, weekends, and overtime as needed in a premium property environment.