Part-Time Resident Concierge (Evenings/Weekends)

FirstService Residential; Tampa (FL); On-site; USD 20,000 - 29,000; Part time

Job summary

FirstService Residential in Tampa, FL seeks a part-time Resident Services Associate to assist residents with information, scheduling, and personalized services. The role emphasizes exceptional customer service, organization, and privacy.

The position requires 5+ years in hospitality, excellent written and verbal communication, and proficiency with Word/Excel. Multilingual candidates are encouraged to apply. Weekend shifts are part of the schedule, with pay rate of $18 hourly.

Qualifications

• High school diploma or equivalency preferred.
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable.
• Five (5) or more years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Word, Excel spreadsheets, and e‑mail.
• Multiple language fluency is desirable.
• Effective written and verbal communication skills (duplicate).
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Organizes social events and event planning and arranges services.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Hospitality experience

MS Word/Excel

Multilingual

Education

High school diploma or equivalency

College courses in Business or Hospitality

Tools

MS Word

Excel

Email

Job description

FirstService Residential in Tampa, FL seeks a part-time Resident Services Associate to assist residents with information, scheduling, and personalized services. The role emphasizes exceptional customer service, organization, and privacy.

The position requires 5+ years in hospitality, excellent written and verbal communication, and proficiency with Word/Excel. Multilingual candidates are encouraged to apply. Weekend shifts are part of the schedule, with pay rate of $18 hourly.