Resident & Guest Experience Agent – Afternoon/Weekend

FirstService Residential; Saint Petersburg (FL); On-site; USD 28,000 - 30,000; Full time

Job summary

The Front Desk associate at FirstService Residential serves as the welcoming face at the properties we support, building meaningful relationships with residents and guests to elevate service quality. These professionals often work independently, delivering consistent support with minimal supervision in Saint Petersburg, FL.

The role requires strong communication, problem-solving and customer service skills, with an afternoon shift and some weekend duties.

Qualifications

• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Ability to maintain positivity and diplomacy in a fast-paced environment.
• Excellent organization, motivation and interpersonal skills.
• Critical thinking, complex problem solving, judgment and decision-making ability.
• Excellent customer service skills
• Ability to communicate and provide guidance.
• Ability to read, analyze and interpret technical procedures, leases and/or regulations

Responsibilities

• Greeting and directing residents, guests, and invitees
• Monitoring and controlling access to the building
• Handling deliveries and packages
• Stands, greets, and engages residents; checks guests and service providers in/out
• Monitoring the fire alarm emergency response system
• Resolving and following up on all complaints/issues
• Maintaining daily records and forms
• Follows safety procedures and strives to maintain a safe work environment
• Other duties as needed.

Skills

Critical thinking

Problem solving

Judgement and decision-making

Positive attitude

Organization

Interpersonal skills

Customer service

Communication

Reading/comprehension

Job description

The Front Desk associate at FirstService Residential serves as the welcoming face at the properties we support, building meaningful relationships with residents and guests to elevate service quality. These professionals often work independently, delivering consistent support with minimal supervision in Saint Petersburg, FL.

The role requires strong communication, problem-solving and customer service skills, with an afternoon shift and some weekend duties.