Night Concierge — 5-Star Resident Experience

Tier1usa; Tampa (FL); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Growth opportunities

Friendly, professional environment

Competitive compensation

Job summary

LIVunLtd in Tampa, FL is seeking an overnight Front Desk Concierge for a part-time weekend role. The position emphasizes polish, poise, and delivering 5-star customer service to residents, greeting them warmly and anticipating needs.

You will act as the reference for residents, arrange premium tickets and provide information on local venues, transportation, dining, and travel options. Knowledge of Tampa surroundings and excellent communication are essential to excel in this role.

Qualifications

• 1-3 years of high end customer service experience.
• In-depth knowledge of Tampa local businesses, entertainment venues and travel options.
• Strong instincts and excellent communications skills.

Responsibilities

• Represent LIVunLtd's and the property's style and embrace the culture of service of the brand.
• Greet all residents in a warm and professional manner, make them feel welcome, anticipate their needs.
• Arrange premium tickets to in demand shows, sporting events and concerts.
• Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, including but not limited to; events, excursions, transportation, dining etc.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Answer phone calls, make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and strategize to find an adequate solution.
• Maintain quality service by enforcing customer service standards; analyzing and resolving customer service problems.
• Be conducive in maintaining an orderly and clean work space at all times.
• Adhere to all LIVunLtd policies and procedures, and productivity standards.
• Perform other additional duties and responsibilities specific to the location and upon the request of your manager.

Skills

High end customer service

Tampa local knowledge

Excellent communication

Job description

LIVunLtd in Tampa, FL is seeking an overnight Front Desk Concierge for a part-time weekend role. The position emphasizes polish, poise, and delivering 5-star customer service to residents, greeting them warmly and anticipating needs.

You will act as the reference for residents, arrange premium tickets and provide information on local venues, transportation, dining, and travel options. Knowledge of Tampa surroundings and excellent communication are essential to excel in this role.