Weekend Concierge & Guest Experience Lead

plannedcompanies; Oakland (CA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Job summary

Planned Companies is seeking Front Desk Associates and Doormen for weekend on-call shifts in Oakland, CA. The role focuses on greeting tenants, guests and vendors, delivering personalized service, and coordinating local reservations and events.

Applicants should have 3+ years in customer service, with strong communication and multitasking skills. The position requires light to moderate lifting and the ability to manage keys and access cards in a busy building environment.

Qualifications

• 3+ years of customer service experience.
• Ability to greet and assist tenants, guests and vendors.
• Excellent written and verbal communication skills.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Guest relations

Communication

Multitasking

Job description

Planned Companies is seeking Front Desk Associates and Doormen for weekend on-call shifts in Oakland, CA. The role focuses on greeting tenants, guests and vendors, delivering personalized service, and coordinating local reservations and events.

Applicants should have 3+ years in customer service, with strong communication and multitasking skills. The position requires light to moderate lifting and the ability to manage keys and access cards in a busy building environment.