On-Call Concierge & Guest Experience Specialist

plannedcompanies; Oakland (CA); On-site; USD 32,000 - 45,000; Part time

Benefits offered by this job

Medical insurance

401K with employer match

Job summary

Planned Companies in Oakland is seeking motivated Front Desk Associates and Doormen to greet tenants and guests, coordinate services, and create memorable experiences within our properties.

This on-call swing/graveyard role requires strong communication, knowledge of local attractions, physical ability (up to 50 lbs lift), and a warm, welcoming demeanor. Benefits include medical, dental, vision, and a 401K with employer match.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication.
• Knowledge of local attractions and establishments.
• Ability to lift up to 50lbs.
• Desire to provide a warm and welcoming hello to everyone.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and access to local entertainment, dining, retail shopping, and attractions.
• Document, secure and track mail, deliveries, and vendor services.
• Answer telephones, monitor lobby, and manage keys & access cards.

Skills

Customer service

Written & verbal communication

Computer skills

Local knowledge

Job description

Planned Companies in Oakland is seeking motivated Front Desk Associates and Doormen to greet tenants and guests, coordinate services, and create memorable experiences within our properties.

This on-call swing/graveyard role requires strong communication, knowledge of local attractions, physical ability (up to 50 lbs lift), and a warm, welcoming demeanor. Benefits include medical, dental, vision, and a 401K with employer match.