Weekend Concierge & Guest Experience Associate

Planned Companies; San Francisco (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with employer match

Job summary

Planned Companies is seeking Front Desk Associates and Doormen for Saturdays and Sundays from 4:00 pm to 11:30 pm at Emeryville, CA. The role focuses on greeting tenants, guests and vendors, delivering personalized experiences, and coordinating reservations, events, and local referrals.

Typical requirements include 3+ years in customer service, warm hospitality, strong communication, and the ability to multitask while managing mail, access cards, and vendor services.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer Service

Excellent Communication

Multitasking

Basic Computer Skills

Local Attractions Knowledge

Job description

Planned Companies is seeking Front Desk Associates and Doormen for Saturdays and Sundays from 4:00 pm to 11:30 pm at Emeryville, CA. The role focuses on greeting tenants, guests and vendors, delivering personalized experiences, and coordinating reservations, events, and local referrals.

Typical requirements include 3+ years in customer service, warm hospitality, strong communication, and the ability to multitask while managing mail, access cards, and vendor services.