On-Call Concierge & Guest Experience Lead

Planned Companies; San Francisco (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

401K with employer match

Job summary

Planned Companies in San Francisco, CA, is seeking motivated Front Desk Associates and Doormen for an on-call Concierge role to welcome tenants, guests and vendors and help keep the building safe and presentable.

The position includes on-call swing and graveyard shifts with responsibilities such as greeting visitors, coordinating reservations, planning on-site events, managing mail and access, and guiding guests to local services.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Job description

Planned Companies in San Francisco, CA, is seeking motivated Front Desk Associates and Doormen for an on-call Concierge role to welcome tenants, guests and vendors and help keep the building safe and presentable.

The position includes on-call swing and graveyard shifts with responsibilities such as greeting visitors, coordinating reservations, planning on-site events, managing mail and access, and guiding guests to local services.