Weekend Concierge & Guest Experience Specialist

Planned Companies; San Francisco (CA); On-site; USD 31,000 - 44,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer match

Job summary

Planned Companies is hiring Front Desk Associates and Doormen for weekend on-call coverage in San Francisco, ensuring welcoming experiences for tenants, guests and vendors while maintaining a safe, presentable lobby.

Responsibilities include greeting visitors, coordinating reservations, planning on-site events, directing guests to services, and handling mail, deliveries and access control; requires strong customer service and local knowledge.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication

Multitasking

Tenant relations

Job description

Planned Companies is hiring Front Desk Associates and Doormen for weekend on-call coverage in San Francisco, ensuring welcoming experiences for tenants, guests and vendors while maintaining a safe, presentable lobby.

Responsibilities include greeting visitors, coordinating reservations, planning on-site events, directing guests to services, and handling mail, deliveries and access control; requires strong customer service and local knowledge.