On-Call Concierge & Guest Experience Specialist

Planned Companies; Oakland (CA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with employer match

On-site benefits

Competitive compensation

Job summary

Planned Companies in Oakland is seeking Front Desk Associates and Doormen to provide welcoming, knowledgeable concierge services for tenants, guests and vendors. You will ensure a positive experience through personalized assistance and efficient service delivery.

The on-call swing and graveyard schedule requires strong communication, local knowledge, and the ability to multitask while maintaining security and safety standards. Lift up to 50 lbs when needed.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication

Computer skills

Local attractions knowledge

Multitasking

Time management

Lifting up to 50 lbs

Job description

Planned Companies in Oakland is seeking Front Desk Associates and Doormen to provide welcoming, knowledgeable concierge services for tenants, guests and vendors. You will ensure a positive experience through personalized assistance and efficient service delivery.

The on-call swing and graveyard schedule requires strong communication, local knowledge, and the ability to multitask while maintaining security and safety standards. Lift up to 50 lbs when needed.