Senior Client Service & Logistics Specialist

. Crane Worldwide Logistics .; Walton (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours Paid Time Off

Medical, Dental & Vision benefits

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition & Rewards

Paid Volunteer Time

Employee Discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC is seeking a customer service professional to manage orders, inquiries, and invoice questions while resolving issues with delivery dates and services. You will document problem areas and handle client complaints, ensuring effective solutions and timely follow-up.

The role requires flexibility for routine duties with potential deviations from standard procedures. The ideal candidate has 2–4 years in client service, strong communication, and freight forwarding

Qualifications

• High School Diploma or GED.
• 2–4 years client service experience.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures.
• Other duties as assigned.

Skills

Client service

Quality focus

Problem solving

Freight forwarding knowledge

Documentation

Listening

Resolving conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a customer service professional to manage orders, inquiries, and invoice questions while resolving issues with delivery dates and services. You will document problem areas and handle client complaints, ensuring effective solutions and timely follow-up.

The role requires flexibility for routine duties with potential deviations from standard procedures. The ideal candidate has 2–4 years in client service, strong communication, and freight forwarding