Senior Client Care & Issue Resolution Specialist

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Quarterly incentives

Paid time off

Medical benefits

Tuition reimbursement

Employee discounts

Wellness incentives

Volunteer time

Job summary

Crane Worldwide Logistics LLC in Lockbourne, OH is seeking a Client Services professional to respond to orders, inquiries, and invoice questions, and to resolve issues affecting delivery dates or service.

The ideal candidate has 2–4 years of client service experience and a High School Diploma or GED, with strong problem-solving, documentation, and multi-tasking abilities.

This full-time role includes benefits and opportunities to grow with a leader in logistics.

Qualifications

• High School Diploma or GED required.
• 2–4 years of client service experience required.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures.
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in Lockbourne, OH is seeking a Client Services professional to respond to orders, inquiries, and invoice questions, and to resolve issues affecting delivery dates or service.

The ideal candidate has 2–4 years of client service experience and a High School Diploma or GED, with strong problem-solving, documentation, and multi-tasking abilities.

This full-time role includes benefits and opportunities to grow with a leader in logistics.