Alterations CSR: Five-Star Service | Get Paid Early

David's Bridal, Inc.; Murfreesboro (TN); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Team Bonus

Get Paid Early

Generous Team Discount

Vision Care

401K Program

Job summary

David's Bridal, Inc. seeks an Alterations Customer Service Representative to welcome customers, schedule alterations, and support the Alterations team in delivering a high-quality experience. The CSR will handle phones, chats, and in-person interactions while promoting services and maintaining store standards.

Responsibilities include garment pressing, assisting with appointments, and ensuring timely pickups; prior sewing experience is helpful, and a POS system is used daily.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome customers with enthusiasm in person, over the phone, or via chat.
• Manage customer flow using systems to deliver five-star service.
• Promote alterations services and personalization options.
• Maintain store standards and assist with appointments and pickups.
• Press, steam, and inspect garments for quality before delivery.

Skills

Customer service

Retail experience

Phone & in-person communication

Problem solving

Education

High school diploma or equivalent

1–2 years retail apparel experience

Sewing experience helpful

POS experience

Tools

POS system

Job description

David's Bridal, Inc. seeks an Alterations Customer Service Representative to welcome customers, schedule alterations, and support the Alterations team in delivering a high-quality experience. The CSR will handle phones, chats, and in-person interactions while promoting services and maintaining store standards.

Responsibilities include garment pressing, assisting with appointments, and ensuring timely pickups; prior sewing experience is helpful, and a POS system is used daily.