Alterations CSR - Five-Star Service, Get Paid Early

David's Bridal; West Springfield (MA); Vor Ort; USD 21.000 - 28.000; Teilzeit

Benefits dieser Stelle

Team Bonus

Get Paid Early!

Vision Care

401K Program

Generous Team Member Discount

Zusammenfassung

David’s Bridal is seeking an Alterations Customer Service Representative to support the Alterations department. You will greet customers, book appointments, answer phones, and prepare garments for pickup while upholding five-star service standards.

You will collaborate with the Alterations Manager, maintain the alterations room, and ensure flawless store presentation. Prior sewing experience and POS familiarity are valuable assets in this role.

Qualifikationen

• Front-line customer service experience in retail or service industry.
• Familiarity with altering services and appointments is a plus.
• Proven ability to use a POS system to process transactions accurately.

Aufgaben

• Welcome customers with enthusiasm in person, over the phone, and online chats; resolve issues with a friendly, solution-focused approach.
• Manage customer flow and appointments to deliver a five-star service experience.
• Promote alterations services and customization options to customers.

Kenntnisse

Customer service

POS operations

Retail environment

Ausbildung

High school diploma or equivalent

Retail experience 1-2 years

Sewing experience helpful

POS system experience

Tools

POS system

Jobbeschreibung

David’s Bridal is seeking an Alterations Customer Service Representative to support the Alterations department. You will greet customers, book appointments, answer phones, and prepare garments for pickup while upholding five-star service standards.

You will collaborate with the Alterations Manager, maintain the alterations room, and ensure flawless store presentation. Prior sewing experience and POS familiarity are valuable assets in this role.