Alterations CSR — Five-Star Service with Early Pay & Perks

David's Bridal; Pineville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401K Program

Paid Vacation, Sick Days & Holidays

Dayforce Wallet – Get Paid Early!

Generous Team Member Discount After 1

Pet Benefits

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to provide an exceptional experience for customers in the alterations department. You may welcome customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup.

Reporting to the Store Manager, you will use store systems to manage customer flow, promote alterations services, maintain standards, and build lasting relationships while contributing to a Five-Star service culture.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store environment.
• Prior sewing experience is helpful.

Responsibilities

• Greet customers warmly and assist via phone, chats and in person.
• Use store systems to manage the customer flow to deliver five-star customer experience.
• Promote all alterations services and personalization options.
• Maintain store standards and assist with pickups and returns.

Skills

Customer service

Phone skills

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Tools

POS terminals

CRM systems

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to provide an exceptional experience for customers in the alterations department. You may welcome customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup.

Reporting to the Store Manager, you will use store systems to manage customer flow, promote alterations services, maintain standards, and build lasting relationships while contributing to a Five-Star service culture.