Alterations CSR: Five-Star Service, Weekend Shifts, Early Pay

David's Bridal, Inc.; Fairview Heights (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Get Paid Early

Referral bonus program

Team bonus

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to support the alterations department and deliver an exceptional customer experience. The CSR welcomes customers, assists with appointments, answers phones, and helps prepare garments for pickup, reporting to the Store Manager.

This role emphasizes friendly service, efficient use of POS systems, and teamwork. Part-time schedule with minimal weekday hours and weekend shifts, plus perks like an early pay option and a referral

Qualifications

• High school diploma or equivalent degree.
• 1-2 years retail experience in apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome customers by phone, chats, and in person with friendly enthusiasm and adapt style to suit customers.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Communicate how alterations can play an important role in perfecting the dress for her event and promote alterations services.
• Maintain store standards and assist with appointments and checkout processes.
• Inspect garments after alterations for quality before delivery to customer.
• Escort customers to alterations and ensure a smooth pickup process.

Skills

Customer service

Phone skills

Problem solving

Communication

Retail experience

Education

High school diploma or equivalent degree

Tools

Computerized POS system

Sewing experience

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to support the alterations department and deliver an exceptional customer experience. The CSR welcomes customers, assists with appointments, answers phones, and helps prepare garments for pickup, reporting to the Store Manager.

This role emphasizes friendly service, efficient use of POS systems, and teamwork. Part-time schedule with minimal weekday hours and weekend shifts, plus perks like an early pay option and a referral