Alterations CSR — Weekend Roles with Early Pay & Perks

David's Bridal; Richmond (VA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Referral bonus ($400 per referral)

Get Paid Early!

Competitive hourly pay + team bonus

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ experience for customers, manage appointments, answer phones, and assist with garment alterations. The CSR reports to the Store Manager and supports the Alterations department in daily tasks.

Responsibilities include greeting customers across channels, promoting alterations services, and maintaining a clean, organized alterations area. Prior sewing experience and POS familiarity are a plus.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

Responsibilities

• Greet and assist customers in person, over the phone, and via virtual chats with friendly enthusiasm.
• Manage customer flow to deliver a five-star experience using all systems.
• Meet service vows: Prepare, Welcome, Meet Needs & Be There for customers and complete operational tasks.
• Communicate how alterations improve dress outcomes and promote services and personalization options.
• Maintain store standards and assist in appointments, receipts, and pickups.

Skills

Customer service

Phone skills

Problem solving

Conflict resolution

Welcoming customers

Retail experience

Education

High school diploma or equivalent degree

1-2 years retail experience

Prior sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ experience for customers, manage appointments, answer phones, and assist with garment alterations. The CSR reports to the Store Manager and supports the Alterations department in daily tasks.

Responsibilities include greeting customers across channels, promoting alterations services, and maintaining a clean, organized alterations area. Prior sewing experience and POS familiarity are a plus.