Alterations CSR: Five-Star Service | Get Paid Early

David's Bridal; Spring Hill (FL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early

Generous Team Member Discount After 1^

Vision Care

401K Program

Discounts for Home and Auto Insurance

Discounts for Mobile

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to support the Alterations department and ensure a superior customer experience. The CSR reports to the Store Manager and will greet customers, schedule appointments, answer calls, press garments, and prepare items for pickup.

The role emphasizes teamwork, quality, and a strong commitment to excellent service. Part-time position with competitive pay and benefits in a retail environment focused on wedding attire.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm and solve problems clearly.
• Use systems to manage customer flow and deliver five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs & Be There for customers.
• Provide an exceptional service experience to multiple customers and escalate when needed.
• Explain alterations and personalization options to customers.
• Maintain store standards and dress code compliance.
• Greet, escort, press, steam, and inspect garments for quality before delivery.
• Support inventory and cash wrap processes with accuracy.

Skills

Customer service

Phone skills

Problem solving

Communication

Education

High school diploma or equivalent

1-2 years retail experience in apparel or specialty store

Prior sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to support the Alterations department and ensure a superior customer experience. The CSR reports to the Store Manager and will greet customers, schedule appointments, answer calls, press garments, and prepare items for pickup.

The role emphasizes teamwork, quality, and a strong commitment to excellent service. Part-time position with competitive pay and benefits in a retail environment focused on wedding attire.