Alterations CSR: Five-Star Service & Dress Fitting Expert

David's Bridal; Woodbridge (VA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Rewarding environment and competitive 

Team bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store customer experience. You’ll greet customers, assist with alterations, manage appointments, and support the Alterations team to ensure top-tier service.

The role reports to the Store Manager and offers a part-time schedule with team bonuses and employee discounts. Prior sewing is helpful but not required.

Qualifications

• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome and service customers in person, over the phone, and via chat.
• Manage customer flow and ensure a five-star service experience.
• Promote alterations services and customization options.
• Keep alterations area clean and organized and handle appointments.
• Assist with inventory tasks and checkout processes.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store customer experience. You’ll greet customers, assist with alterations, manage appointments, and support the Alterations team to ensure top-tier service.

The role reports to the Store Manager and offers a part-time schedule with team bonuses and employee discounts. Prior sewing is helpful but not required.