Alterations CSR & Five-Star Customer Experience

David's Bridal; Santee (CA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Team Bonus

Dream Maker Discount

Vision Care

401K Program

Discounts for Home and Auto Insurance

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional service in the alterations department. The CSR welcomes customers, assists with appointments, answers phones, presses garments, and ensures items are ready for pickup.

Responsibilities include managing customer flow, upselling alterations, and maintaining store standards while supporting inventory and checkout activities. Previous sewing and POS experience are beneficial for success in this role.

Qualifications

• High school diploma or equivalent.
• 1–2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome customers via phone, chat, and in person; communicate clearly and solve problems.
• Use systems to manage customer flow and deliver a five-star experience.
• Explain alterations and upsell services with the leadership team.
• Maintain store standards and assist with inventory and checkout processes.
• Escort customers to alterations and ensure timely delivery.

Skills

Customer service

Phone skills

Problem solving

Communication

Education

High school diploma or equivalent

1-2 years retail experience

Sewing experience helpful

POS experience

Tools

POS System

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional service in the alterations department. The CSR welcomes customers, assists with appointments, answers phones, presses garments, and ensures items are ready for pickup.

Responsibilities include managing customer flow, upselling alterations, and maintaining store standards while supporting inventory and checkout activities. Previous sewing and POS experience are beneficial for success in this role.