Weekend Alterations CSR — Five-Star Customer Service

David's Bridal; Westminster (CO); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive

Team Bonus

Get Paid Early!

Generous Team Member Discount After 1s

Vision Care

Supplemental Insurances

401K Program

Discounts for Identity Theft

Discounts for Home and Auto Insurance

Discounts for Mobile

Legal Benefits

Pet Insurance

Job summary

David’s Bridal’s Alterations Customer Service Representative (CSR) plays a critical role in delivering an A+ customer experience. The CSR greets customers, manages appointments, answers phones, and ensures garments are prepared for pickup, in partnership with the Alterations Manager.

Responsibilities include welcoming customers, promoting alterations services, maintaining store standards, and supporting inventory and checkout processes to create a celebratory shopping experience.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, chat, and in person.
• Use all systems to manage the customer flow to deliver five-star experience.
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers.

Education

High school diploma or equivalent degree

1-2 years retail experience in apparel or specialty store

Prior sewing experience helpful

Experience with computerized POS system

Tools

POS system

Job description

David’s Bridal’s Alterations Customer Service Representative (CSR) plays a critical role in delivering an A+ customer experience. The CSR greets customers, manages appointments, answers phones, and ensures garments are prepared for pickup, in partnership with the Alterations Manager.

Responsibilities include welcoming customers, promoting alterations services, maintaining store standards, and supporting inventory and checkout processes to create a celebratory shopping experience.