Part-Time Alterations CSR – Five-Star Service

David's Bridal; Athens (GA); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team bonus

Dayforce Wallet – Get Paid Early!

Discount for Identity Theft Protection

Employee discount

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional service, manage appointments, and coordinate alterations for customers. The CSR greets customers, handles calls and chats, and ensures a smooth in-store experience.

The role emphasizes five-star service, teamwork with the Alterations Manager, and program adherence. It includes promotion of services, maintaining standards, and supporting daily operations in a bustling retail setting.

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience preferred.
• Prior sewing experience helpful.
• Experience with computerized POS system desired.

Responsibilities

• Welcome customers via phone, chat, or in person with enthusiasm and clarity.
• Use systems to manage customer flow and deliver five-star service.
• Promote alterations services and personalize options.
• Maintain store standards and assist with inventory and checkout duties.
• Assist with appointments, pressing garments, and ensuring timely pickups.

Skills

Customer service

POS system

Communication

Sales skills

Education

High school diploma

Retail experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional service, manage appointments, and coordinate alterations for customers. The CSR greets customers, handles calls and chats, and ensures a smooth in-store experience.

The role emphasizes five-star service, teamwork with the Alterations Manager, and program adherence. It includes promotion of services, maintaining standards, and supporting daily operations in a bustling retail setting.