Weekend Alterations CSR: Five-Star Service & Perks

David's Bridal; Hoover (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Team bonus

Get Paid Early

Team Member Discount

Vision Care

401K program

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to ensure a premier customer experience in the alterations department. The CSR greets customers, schedules appointments, answers phones, and assists with pressing and ready-for-pickup items.

The role reports to Store Manager and requires excellent communication, a friendly demeanor, and the ability to coordinate with the alterations team to meet customer needs. Basic POS usage is needed.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of retail experience preferred.
• Prior sewing experience helpful; familiarity with POS systems a plus.

Responsibilities

• Welcome customers in person, over the phone, and via chats with enthusiasm and problem-solving.
• Use store systems to manage customer flow and ensure five-star service.
• Assist with alterations appointments, fittings, and pickups; maintain clean, organized area.
• Promote alterations services and personalization options to customers.
• Support inventory processes and cash wrap with accuracy.

Skills

Customer service

Communication

Multitasking

POS systems

Education

High school diploma or equivalent

Tools

POS terminals

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to ensure a premier customer experience in the alterations department. The CSR greets customers, schedules appointments, answers phones, and assists with pressing and ready-for-pickup items.

The role reports to Store Manager and requires excellent communication, a friendly demeanor, and the ability to coordinate with the alterations team to meet customer needs. Basic POS usage is needed.