Alterations CSR — Five-Star Service, Early Pay

David's Bridal; Schaumburg (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Get Paid Early

Generous Employee Discount

Dayforce Wallet – Get Paid Early!

401K Program

Vision Care

Pet Insurance

Job summary

David’s Bridal is hiring an Alterations Customer Service Representative (CSR) to support the Alterations department and deliver an A+ customer experience in-store. The CSR will welcome customers, manage appointments, answer phones, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

Essential duties include greeting customers, managing flow with POS, and promoting alterations services while maintaining store standards.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.

Skills

Customer service

Phone & in-person communication

Problem solving

Retail environment

Education

High school diploma or equivalent

Retail experience (1-2 years)

Sewing experience (helpful)

POS system experience

Tools

POS (Point of Sale) system

Job description

David’s Bridal is hiring an Alterations Customer Service Representative (CSR) to support the Alterations department and deliver an A+ customer experience in-store. The CSR will welcome customers, manage appointments, answer phones, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

Essential duties include greeting customers, managing flow with POS, and promoting alterations services while maintaining store standards.