Water Heating Technical Support Representative II

Nortekhvac; Montgomery (AL); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Rheem is seeking a Technical Support Representative I to provide frontline technical and customer support for Rheem Commercial Water Heating products. The role helps customers with operation, installation guidance, and troubleshooting to resolve issues promptly.

Based in Montgomery, AL, the position follows a hybrid work arrangement, requiring on-site presence 2-4 days per week to collaborate with the service team and access equipment and parts.

Responsibilities

• Provide frontline technical and customer support for Rheem Commercial Water Heating products.
• Assist customers with operation, installation guidance, and troubleshooting to resolve issues promptly.
• Handle warranty inquiries and parts identification while ensuring exceptional customer experience.

Skills

Customer support

Technical troubleshooting

Job description

The Technical Support Representative I provides frontline technical and customer support for Rheem Commercial Water Heating products. This role assists internal and external customers with product operation, installation guidance, troubleshooting, warranty-related inquiries, and parts identification while delivering an exceptional customer experience. The position serves as a key resource in resolving technical issues and ensuring customer satisfaction.

This position will support Rheem North America, located in Montgomery, AL. This role follows ourhybridwork arrangement, requiring team members to be on‑site, in‑office 2-4 days per week.